DATE: 12 JULY 2013
OPS CENTER: Princeton, New Jersey, USA
MEMBER PROFILE: 76 year old male
HOME LOCATION: Pennsylvania, USA
TRAVEL LOCATION: Bradenton, FL
SITUATION: Member suffering from shortness of breath - admitted to hospital. Member
diagnosed with Pulmonary Edema. Treatment given to release fluid from the lungs
- hospitalized for seven (7) days. Once member deemed ready for travel home,
Assist America arranged and paid for member to fly home in a commercial carrier
with a Medical Escort in business-class seating.
SERVICES PROVIDED: Medical Monitoring during entire hospital stay, Medical Repatriation from Bradenton, FL to Pennsylvania with a Medical Escort monitoring condition.
MEMBER COMMENTS: "Assist America's staff had excellent internal communication. They were fully informed on my father's situation. They were extremely knowledgeable, compassionate and thorough. The Medical Monitoring was an excellent resource and served as an extremely effective sounding board. The transport home with an accompanying medical escort was invaluable."