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ASSIST AMERICA CASE FILE

5/14/2014
Member was studying abroad in Australia and during break, went to New Zealand.  While hiking, fell, fracturing ankle...
 
DATE: 07 October 2013
 
OPS CENTER: Princeton, New Jersey, USA
 
MEMBER PROFILE: 21 year old male
 
HOME LOCATION: Pennsylvania, USA
 
TRAVEL LOCATION: Timaru, New Zealand
 
SITUATION: Member was studying abroad in Australia and during break, went to New Zealand.  While hiking, fell, fracturing ankle. Received call from member's parents and began medically monitoring member's care.  Learned that member would require surgery and extended care during recovery.  Flew member's father to his bedside and once stabilized, returned member to school in Australia to continue with studies.
 
SERVICES PROVIDED: Compassionate Visit, Medical Monitoring, Medical Repatriation.

MEMBER COMMENTS: "All medical coordinators were extremely professional and knowledgeable. Such a relief not to have to worry about any detail."