Site Menu

ASSIST AMERICA CASE FILE: Evacuation from a Western Caribbean cruise

Dana* and her husband Bill* were very excited about their upcoming cruise to the Western Caribbean. They never would have guessed, however, just what an adventure the trip would become.  While docked in the first port they stopped in, Dana became gravely ill.
With fever, vomiting, and abdominal pain unlike any she had felt before, she consulted the ship’s doctor who confirmed what the couple feared: Dana was going to need more serious medical care than the ship could offer.

Using the ship’s phone, they called Assist America.  Assist America’s coordinators understood that with the ship scheduled to move on, time was of the essence.  They immediately sprung into action and provided an air ambulance to extract Dana from the ship and transport her to the closest hospital in the southern US that was equipped to handle whatever Dana’s condition may be.
The evacuation likely saved Dana’s life.  Upon admittance to the hospital, ultrasounds and tests revealed that Dana had suffered a perforated bowel which was causing serious infections in her digestive system. To further complicate matters, surgery would be made difficult due to a hernia that was impacting Dana’s breathing.  The hospital assembled a team of surgeons that worked together to repair all of the damage.  
Once surgery was complete and Dana appeared to be on the road to recovery, Assist America arranged for her transport home, providing a Medical Escort to monitor her status and administer medications during her flight home via first class.  Dana and Bill were relieved not only to be home, but also for the life saving intervention Assist America provided.