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ASSISTANCE CASE STUDY

10/27/2016
She reported that one of their insureds was hospitalized in PA following some sort of cardiac event. The student had answered the door for a delivery at her host family’s home and simply dropped to the ground. The delivery driver called 911 and performed CPR until first responders were able to arrive...
 
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Situation
Scholastic Emergency Services (an Assist America partner), attached to a Student Health Plan
Pennsylvania
25-year-old female international student suffered a cardiac event that left her in a comatose state

Services Provided
Medical Monitoring
Compassionate Visit
Interpretation
Travel Assistance
Medical Repatriation
Air Ambulance
Medical Team to accompany patient on commercial carrier
Ground Ambulance

Assistance
Scholastic Emergency Services’ (SES) Operations Center in Princeton, NJ received a call from the case manager of
a student health insurance client. She reported that one of their insureds was hospitalized in PA following some sort of
cardiac event. The student had answered the door for a delivery at her host family’s home and simply dropped to the ground. The delivery driver called 911 and performed CPR until first responders were able to arrive. The patient was
revived, but SES learned that she was comatose and it was likely that she suffered irreversible brain damage.
 
SES began monitoring the patient’s care and learned that she had a father back in Brazil who was eager to be at her bedside—however, he lacked a Visa to travel to the US. SES helped coordinate with his local consulate to secure
an emergency visa, bought his airline ticket and even helped him to locate a hotel within walking distance to the
hospital where his daughter was being treated. Since he didn’t speak much English, SES took special care to provide
interpretation services, ensuring that he fully understood the gravity of his daughter’s condition.

SES continued to monitor the patient’s care and check in with her father. However, after nearly two months, she showed no signs of real improvement. It was evident that the damage was profound and she would most likely never make a full recovery. At this time, in conjunction with the patient’s father, SES’s medical team came to the decision that since her condition was stable, it would be best to move the patient to a facility near her hometown in Brazil.

The journey would be long and greatly complicated by the level of care the patient required. Ultimately, it was decided that she would travel from Pennsylvania to Mexico via air ambulance with a complete medical team on board the flight. From there, she was transferred to a commercial carrier, with rows of seating removed to accommodate a stretcher and her medical team. This would allow the quickest travel time for the remainder of the trip, as an air ambulance would need to land multiple times to refuel. SES even saw that the patient’s father traveled by his daughter’s side for the duration of the trip home.

Once she had landed safely in Brazil, a ground ambulance brought her to a receiving facility, where she could receive continued care, as well as regular visits from the rest of her family.