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Assist America Case File

2/28/2014
SITUATION: Member called in to advise she was involved in a motor-vehicle accident and suffered a fractured patella. Assist America monitored care throughout two week hospital stay.  Surgery performed...
 
DATE: 24 July 2013

OPS CENTER: Princeton, NJ

MEMBER PROFILE: 57 year old female

HOME LOCATION: Illinois

TRAVEL LOCATION: Freising, Germany

SITUATION: Member called in to advise she was involved in a motor-vehicle accident and suffered a fractured patella. Assist America monitored care throughout two week hospital stay.  Surgery performed and pain medication given. Once deemed fit for travel, first-class seating with Medical Escort provided, wheelchair assistance and ground ambulance arranged to take member to rehabilitation center.

SERVICES PROVIDED: Medical Monitoring, Medical Repatriation with Medical Escort, Interpreter Assistance, Insurance Coordination

MEMBER COMMENTS: "I understand that Assist America's staff operates as a team, so I can easily say that I am impressed (as I look back on the particularly traumatic weeks abroad) and want to thank all those who helped me. I could not have managed without them, and their enormous patience and kindness."


Assist America has no exclusions for pre-existing conditions, geographic risk, adventure sports, alcohol-related incidents or suicide, and has no financial caps or limits. A single phone call to our medically-certified, multilingual Operations Center puts our resources in motion on behalf of any member, whether they are traveling on business or pleasure. For more information, visit www.assistamerica.com.