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Assist America Case File

4/1/2014
SITUATION: While traveling in Boca Raton, member fell in hotel room. Spouse called Assist America upon arrival at hospital and medical monitoring began...
 
DATE: 04 March 2013
 
OPS CENTER: Princeton, NJ
 
MEMBER PROFILE: 67 year old female
 
HOME LOCATION: OH
 
TRAVEL LOCATION: Boca Raton, FL
 
SITUATION: While traveling in Boca Raton, member fell in hotel room. Spouse called Assist America upon arrival at hospital and medical monitoring began.  It was confirmed that member sustained a femur fracture and surgery necessary.  Proper care and treatment was monitored by Assist America's medical staff during the entire hospital stay.  Once stable and ready for discharge,  an air ambulance arranged and paid for by Assist America for member's safe return to a rehabilitation facility near home.
 
SERVICES PROVIDED: Medical Monitoring, Repatriation via air ambulance with ground ambulance 
 
MEMBER COMMENTS: "Repatriation back home was excellent - the Assist America staff was wonderful!  They were very efficient, courteous and compassionate."
 
 
Assist America has no exclusions for pre-existing conditions, geographic risk, adventure sports, alcohol-related incidents or suicide, and has no financial caps or limits. A single phone call to our medically-certified, multilingual Operations Center puts our resources in motion on behalf of any member, whether they are traveling on business or pleasure. For more information, visit www.assistamerica.com.