DATE: 06 September 2014
OPS CENTER: Princeton, New Jersey, USA
MEMBER PROFILE: 50 year old female
HOME LOCATION: Pennsylvania, USA
TRAVEL LOCATION: Munich, Germany
SITUATION: While traveling in Germany, member fell and was taken to hospital for severe pain in her foot. Assist America was contacted and medical monitoring began. Assist America's medical team obtained medical records and it was confirmed through x-rays that member sustained a broken foot. After monitoring member's care and once she was ready for discharge, a business-class ticket was arranged and paid for by Assist America along with a business-class seat for the member's spouse to assist her on her travel home. Wheelchair assistance provided at the airport, as well.
SERVICES PROVIDED: Medical Monitoring, Medical Repatriation via business-class seat with non-medical escort.