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Luggage Assistance From Vienna

9/11/2018
When Emma required lost luggage assistance on her business trip, Assist America was there to help. This is how Assist America helped Emma in retrieving her lost luggage and successfully completing her trip.
 
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Service Provided:
Lost Luggage Assistance

A member, Emma*, was travelling to Germany for a meeting with her client via a connecting flight through Vienna. When landing in Vienna, Emma found that her bag had been misplaced or lost in transit by the airline. Postponing her next flight, she spent two hours at the airport trying her best to find her luggage. Confused and unsure of what to do next, Emma called Assist America and reported her bag was missing.
 
Assist America coordinators got to work immediately on her case as they knew Emma would need her bag when she arrived to Germany. After confirming the correct luggage identification number, coordinators registered Emma’s claim on the World Tracer for lost luggage.
 
After coordinating with the airlines’ Lost Luggage Department, coordinators confirmed that the luggage should be with the airline that would be taking Emma to her final destination. Upon arriving in Cologne, Germany, Emma was able to retrieve her luggage. Emma may have had to reschedule her business meeting had she not engaged with Assist America services.