Virginia Beach, VA and Princeton, NJ – Effective immediately, Optima Health will offer an Emergency Travel Assistance Program to its Commercial and Individual plan members, at no charge. It will also be offered to self-funded groups. Optima Health is proud to partner with Assist America, Inc., a global emergency assistance service provider, to offer the program.
Optima Health commercial members and their families will receive an array of fully-paid services, including medical referrals and critical care monitoring, emergency medical evacuation, repatriation, hospital admission assistance, companion transport and more, if they become ill or injured while traveling 100 miles or more away from home, or in another country. Additionally, the program offers more than just arranging medical care. Members can receive assistance with lost luggage, legal and interpreter referrals and emergency trauma counseling. The philosophy of the program is to ‘solve problems’ by assisting members when they are away from home, even if they are as small as a child’s lost teddy bear.
“We’re very excited to offer this program to our members. It provides that peace of mind everyone wants when traveling,” says Michael M. Dudley, president and chief executive officer at Optima Health. “The program is available to members when 100 miles away from home, 24/7, anywhere in the world while traveling on business or pleasure. One simple phone call puts in motion a vast number of resources.”
“Assist America’s services are unique in the assistance industry, offered without many of the limits and restrictions of other providers, which allows us to keep our focus on ensuring our customers’ members get the best care possible, when and where they need it,” says Stephanie Croquez, vice president of business development. “Assist America’s services are a valuable and robust enhancement to Optima Health’s already wide range of insurance offerings. We look forward to a very successful partnership.”
Members who are eligible for this service will receive a letter in the mail after September 26th that will contain a special ID card. For more information about the program, please ask about it at work or contact the member services department at Optima Health.
About Optima Health
Optima Health provides health insurance coverage to more than 430,000 members throughout Virginia. With 25 years of experience in the health insurance arena, Optima Health offers a suite of commercial products including consumer-directed and employer-sponsored plans, individual health plans, employee assistance programs and plans serving Medicaid enrollees. Our provider network features 15,000 providers including specialists, primary care physicians and hospitals across Virginia. Optima Health offers programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services as well as pharmacy management – all to help our members improve their health. Our goal is to help our members improve their health, to be easy to use and offer services that are a great value. To learn more about Optima Health, visit www.optimahealth.com, or find us via social media at Twitter www.twitter.com/optimahealth, Facebook at www.facebook.com/optimahealth, LinkedIn at www.linkedin.com/company/optima-health.
About Assist America
Founded in 1990, Assist America, Inc. is the nation’s largest provider of global emergency assistance services in partnership with employee benefit plans. The company, headquartered in Princeton, New Jersey, serves more than 30 million members and over 300,000 enterprises through programs from the world’s most prominent group benefit providers. For more information about Assist America, visit www.assistamerica.com or follow us on Twitter @AssistAmerica.