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Repatriation Testimonial from Florida

7/17/2018
When Mia injured her leg during her romantic getaway to Florida with her husband, Assist America was there to guide her and get her back home safely. Upon returning home, she shared her experience with the team and this is what she has to say.
 
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A member, Mia*, was traveling to Florida with her family for a vacation. A couple days in, she fell and injured her knee, needing immediate medical attention. After rushing her to the hospital, her son-in-law called Assist America to help bring his mother home.

Assist America coordinators contacted the treating physician’s team and started monitoring Mia’s condition. She had to undergo physical rehabilitation in Florida before her treating doctor would permit her to return home.

Assist America coordinators followed up with Mia and her family to update them about the procedure of transporting Mia. The son and his wife could not stay with Mia during the rehabilitation procedure due to their occupation, thus coordinators helped bridge the gap and keep the son updated about Mia’s condition.

Assist America coordinators arranged a medical escort to travel with Mia and provide her with wheel chair assistance. They also requested that Mia’s daughter travel with her and upgrade to a larger ground transportation. A first class seat was booked with extra leg room so Mia can flex her leg as per the advice of the medical treating team and door to door ground transportation was provided. Thankfully, the son-in-law and daughter could focus on Mia’s treatment while Assist America arranged the rest so they could get back home stress free!

Testimonial

“Every time we called it seemed like we were your only customer. You followed through on everything that was said. Assist America coordinators were unbelievable. I am going to push to have this service added to our policy where I work.” – Mia’s Son-in-law