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Sales Account Executive

Job Overview:
Assist America, Inc. is actively seeking qualified candidates for the role of Sales Account Executive. The focus of this role is to produce sales through Assist America’s distribution channels. Primary activities include promoting Assist America’s value-added services to Insurance Companies, Managed Care Organizations, and certain Associations and Affinity Groups and promoting digital and retail sales of Global Travel Plus. Candidates must be self-starters, entrepreneurial, goal driven and collaborative.
 
Primary Responsibilities will include but are not limited to the following:
  • Develop and manage an annual Business Plan and Budget to achieve sales goals
  • Develop and keep current a General and “Hot” Prospect List of opportunities
  • Conduct all aspects of sales process including lead generation, presentations participation in RFP process, closing and implementing new business
  • Develop and implement digital sales strategies for Global Travel Plus brand
  • Assist the Assist America team in promoting and expanding business with existing clients and cross selling ancillary products and services
  • Ensure effective on boarding of new clients
  • Establish constructive and supportive working relationships with other members of Assist America team in support of outstanding client service and business development
  • Identification from own market activity potential new product areas for research and development
  • Attend and contribute to reoccurring brainstorming and planning sessions
Qualifications:
  • Three to Six years’ experience in the sale and/or marketing of products or services
  • Strong history of superior sales results
  • A commitment to first class customer service
  • Willingness to travel regularly, including overnight travel
  • Strong presentation skills
  • Competency with, and ability to use effectively, standard/common technology platforms software
  • Second language is preferred but not required
  • Prior experience in the travel or travel related services, affinity, or association business preferred
Education/License/Certification Requirements:
  • Bachelor’s degree in a related discipline
  • Insurance Producer License (Preferred)
  • Life Insurance License (Preferred)

Operations Manager

Job Overview:
The Operations Manager will be responsible for overseeing all aspects of Assist America, Inc.’s US-based operations. It is expected that the incumbent in this position will exhibit strong leadership skills to guide the Operations Department and motivate its staff to consistently perform and maintain a high standard of excellence. The role will also be responsible for supervising the Operations Supervisors, who have the first-line management role within the Operations Department. Please note that due to the nature of our work as an emergency service provider, this position requires working on-site at our headquarters in Princeton, NJ to ensure we can deliver the highest level of support across our operational teams.
 
Primary Responsibilities will include but are not limited to the following:
  • Oversees all US-based operations.
  • Manages the Operations Department team to ensure the group is performing efficiently and effectively.
  • Maintains rotating on-call availability including: nights, weekends, and holidays.
  • Maintains the Operations Department budget and staffing.
  • Participates in senior leadership meetings.
  • Monitors cases in the company’s CMS system for service delivery.
  • Approves expenditure for case costs.
  • Actively participates in the screening, on-boarding, and training of new employees, assuring proper performance expectations are communicated and achieved.
  • Coordinates and facilitates quarterly staff meetings in collaboration with the Operations Supervisors.
  • Processes department payroll and manages the weekly schedule as needed.
  • Maintains a collaborative atmosphere in support of Company goals, objectives, and culture, actively seeking ways in which to further advance these initiatives and collaboration within all departments.
  • Works with all departments to build and implement new strategic company initiatives.
  • In collaboration with Human Resources Department, completes annual performance reviews for Operations Department, and creates individual performance goals for the following year.
  • Performs other responsibilities and miscellaneous duties as requested or assigned by management.
Qualifications:
  • Strong leadership and decision-making skills.
  • Five (5) plus year’s relevant experience preferably with call center and case management knowledge.
  • Keen attention to detail and ability to maintain highly confidential patient information.
  • Advanced communication skills with an ability to coach and develop employees and deescalate client and customer concerns.
  • Strong knowledge of MS Office or similar software.
  • Previous payroll and scheduling experience a plus.
Education Requirements:
  • A medical license including MD, RN, LPN, Paramedic, or EMT preferred.
  • Bachelor’s Degree or higher in a related field.
  • Call Center Management: 5 years (Preferred)

Operations Coordinator

Job Overview:
The Operations Coordinator serves as the primary point of contact for customers seeking travel related assistance.  This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards. Please note that due to the nature of our work as an emergency service provider, this position requires working on-site at our headquarters in Princeton, NJ to ensure we can deliver the highest level of support across our operational teams.
 
Responsibilities and Duties:
  • Respond to travel related inquiries in support of Assist America’s services. May include service requests related but not limited to: benefit inquiries, lost luggage, lost documents, repatriation of mortal remains, medical claims processing, etc.; 
  • Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
  • Document all case management-related information using Case Management Software (CMS)
  • Performs data entry, maintains files and reference manuals; and performs other clerical duties;
  • Provide liaison service to Assist America members, clients, and providers;
  • Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
  • Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
  • Research information within in-house database of providers and other useful information to aid both clients and staff.
  • Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
  • Monitors for all maintenance of Operations Center equipment.
  • All other duties as assigned.
Qualifications:
  • Excellent customer service skills.
  • Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
  • Command of time management and organizational skills.
  • Travel-minded with an understanding of and appreciation for different cultures.
  • Foreign language skills preferred 
  • Familiarity with Microsoft Office or similar suites of products.
  • The ability to remain calm during stressful situations and handle multiple tasks at one time.
  • The ability to work shift work, holidays, and work mandated overtime when required.
  • Candidates must submit to and satisfactorily pass a physical examination which includes drug and alcohol screening.
  • Candidates must agree to and satisfactorily pass comprehensive background checks. The background checks will include: education verification, past work history reference checks, and a criminal records check.
  • Confidentiality statement. All candidates must sign a confidentiality statement relating to the disclosure / safekeeping of sensitive information deemed confidential by the Assist America.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include color vision.
Education Requirements:
  • High school diploma required; College education preferred.
  • 4-6 years of experience in the Customer Service and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities essential to the successful performance of the duties assigned to this position.

Operations Case Manager
Job Overview:
The Operations Case Manager serves as the primary point of contact for customers seeking travel-related emergency assistance. This role is responsible for the accurate coordination of case management for all assistance requests by conducting research, providing assistance, and documenting case notes in accordance with Quality and Customer Service standards. Calls and documentation can include collection of medical information and HIPAA-compliant sensitive materials. Please note that due to the nature of our work as an emergency service provider, this position requires working on-site at our headquarters in Princeton, NJ to ensure we can deliver the highest level of support across our operational teams.
 
Responsibilities and Duties:
  • Respond to non-emergent and emergent travel related inquiries in support of Assist America’s services. May include service requests including but not limited to:  medical referrals, prescription assistance, repatriation of mortal remains, medical repatriation, medical evacuation;
  • Receives non-emergency and emergency requests for Assist America services; obtains relevant information and inputs data; evaluates and prioritizes calls for services; acts as the first point of contact for clients over the phone; escalates as necessary.
  • Document all case management-related information using Case Management Software (CMS)
  • Performs data entry, maintains files and reference manuals; and performs other clerical duties;
  • Provide liaison service to Assist America members, clients, and providers;
  • Collaborate effectively with team members within and outside the Operations department to ensure seamless experience for the company’s clients.
  • Actively participate in department and interdepartmental meetings and share knowledge and insights to help strengthen the department and organization.
  • Research information within in-house database of providers and other useful information to aid both clients and staff.
  • Create a team environment by assisting colleagues as needed and participating in various assignments and events geared toward inter and intra-department causes.
  • Monitors for all maintenance of Operations Center equipment.
  • All other duties as assigned.
Qualifications:
  • 2+ years of experience in customer service, preferably within the Assistance industry.
  • Experience or education in one or more of the following: RN, Paramedic, EMT, Certification in medical experience, medical case management, LPN, medical records, medical terminology, medical coding, or medical writing.
  • Excellent customer service skills.
  • Excellent communication skills required. Candidates must have the ability to speak, listen, and write in a professional manner.
  • Command of time management and organizational skills.
  • Travel-minded with an understanding of and appreciation for different cultures.
  • Foreign language skills preferred 
  • Familiarity with Microsoft Office or similar suites of products.
  • The ability to remain calm during stressful situations and handle multiple tasks at one time.
  • The ability to work shift work, holidays, and work mandated overtime when required.
  • Candidates must submit to and satisfactorily pass a physical examination which includes drug and alcohol screening.
  • Candidates must agree to and satisfactorily pass comprehensive background checks. The background checks will include: education verification, past work history reference checks, and a criminal records check.
  • Confidentiality statement. All candidates must sign a confidentiality statement relating to the disclosure / safekeeping of sensitive information deemed confidential by the Assist America.
  • While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include color vision.
Education Requirements:
  • Associate degree required; Bachelors degree preferred.
  • 2+ years of experience in the Customer Service and/or Assistance industry or an equivalent combination of education and experience; skills, knowledge, and abilities essential to the successful performance of the duties assigned to this position.



At Assist America, we prioritize the well-being and professional growth of our employees. Our comprehensive benefits package includes generous paid time off, a robust 401(k) plan, and extensive health, dental, and vision insurance. We also offer supplemental and life insurance, a flexible spending account, and tuition reimbursement to support your continuous learning and development. Additionally, we provide you with our world-class travel assistance and onsite 24/7 gym access to ensure you stay active and healthy, both at work and on the go. Join our team and experience the support and benefits that make Assist America a great place to work.

Please email your cover letter and/or resume to careers@assistamerica.com with the job title you are applying for in your subject line.

The above job descriptions are not an employment agreement or contract. Management has the exclusive right to alter the job descriptions at any time without notice. All requirements may be modified reasonably to accommodate any disabilities within ADA standards.

Assist America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. The company is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Assist America are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Assist America will not tolerate discrimination or harassment based on any of these characteristics. We encourage applicants of all backgrounds.