Student Services

Assist America Services

• Medical Consultation, Evaluation & Referral The Assist America Operations Center is staffed by trained, multilingual assistance personnel who can evaluate, troubleshoot and make immediate recommendations for any emergency, including referrals to qualified doctors and/or hospitals.

• Medical Monitoring Assist America maintains regular communication with patients, their families and attending medical staff, closely monitoring the quality and course of treatment.

• Emergency Medical Evacuation If a member becomes ill or injured in an area of the globe where an adequate medical facility is not available near the member, we will arrange to transport the member under medical supervision if required, to the nearest medical facility capable of providing the required care. The full cost of any evacuation, including medical treatment while in transport, is paid for by Assist America.

• Foreign Hospital Admission Assistance Assist America fosters prompt hospital admission by validating the member’s health insurance or advancing funds as needed to the hospital. Advances must be repaid within 45 days.

• Medical Repatriation When a member has been stabilized to the satisfaction of Assist America’s consulting physicians and medical transport evaluators together with the attending physician and can travel by commercial carrier, we will arrange transportation back home or to a rehabilitation facility under medical supervision if required.

• Prescription Assistance If a member forgets or loses a prescription while traveling, Assist America works with the member’s physician and a pharmacy in the area of travel to replace the medicine. If necessary, we will dispatch the medicine (when possible and legally permissible) upon request of the attending physician or arrange for the member to see a local doctor for a new prescription.

• Return of Mortal Remains In the unfortunate event that a member passes away while traveling, Assist America will arrange and pay for the transportation to bring the mortal remains home.

• Compassionate Visit Assist America will arrange and pay for a family member or a friend to join a member who is traveling alone and is expected to be hospitalized for more than seven days.

• Care of Minor Children If an injured member has minor children left unattended, Assist America will pay for them to return home to a family member, or will arrange childcare locally or at home.

• Legal and Interpreter Referrals Assist America can recommend trustworthy legal counsel and interpreter services in any country. Bail bonds can be coordinated in jurisdictions where they are legal.

• Lost Luggage and Document Assistance Assist America works with airlines to recover lost bags and replace lost travel tickets. We contact necessary agencies to solve issues of lost passports and other documents.

• Pre-Trip Information Members can review country profiles, visa requirements, immunization regulations, security advisories directly from the Assist America website and Mobile App.

• Mobile App Services Assist America offers Mobile App services including electronic membership cards, “TAP FOR HELP” calling feature, embassy and consulate locator, service descriptions, pre-trip information and Assist Alerts.

Students have access to selected services while on campus, such as medical referrals, emergency counseling, help returning home and return of mortal remains.