Website Privacy Policy
1. Scope
Assist America Inc. ("we," "us," or "our") is committed to protecting the privacy of individuals who visit assistamerica.com.com (“Visitors”), and the individuals who decide to utilize the services Assist America provides (“Customers”).
2. Information Collected
2.1. Personally Identifiable Information
When contacting us you may provide Assist America with personal contact information, such as your name, address, phone number, and email address. When receiving services, certain personal contact information is collected for purposes of contact and validation of customer employees. This information you submit to Assist America or submit through the course of our relationship are referred to collectively as “Data.”
3. Information We Collect
A “cookie” is a small amount of data that is sent to your browser from a web server and stored on your computer or device. Among other things, cookies allow us to facilitate the administration and improve the effectiveness of our site. You may set your browser to decline cookies.
We may also use third party analytics companies, such as Google Analytics, to analyze the usage of our Site for internal purposes. These analytics companies may use cookies and other tracking mechanisms to collect data about how you use our site and provide us with aggregate information on such usage, which helps us improve the performance of our site. Please review Google’s privacy policy to learn more about each company’s privacy practices.
4. Use of Data
Assist America uses Data collected from its Customers for the purposes of executing agreed upon services. This may include but is not limited to the use of phone numbers or email addresses to contact or verify Customer’s employees for the purpose of providing travel assistance services.
Assist America does not and will not share, sell, rent, or trade any Data with third parties. Any information collected is for the purpose of conducting business directly with our Customers, Vendors and Service Providers. In accordance with local, state, or federal laws, Assist America will provide appropriate disclosure of Data to law enforcement to comply with any judicial, administrative or similar proceeding or order. Additionally, such disclosure may also be made to prevent damage or injury to us or others or to protect our rights.
5. Storage and Retention of Data
Collected Data will be stored in accordance with our individual Customer agreements as well as appropriate access controls in the infrastructure or cloud services utilized by Assist America. For any inquiries, please use the Contact Us page at https://www.assistamerica.com/Contact-Us/Princeton.aspx.
6. Security
Assist America takes reasonable measures to protect Data for which it is a custodian of. For further information, please use the Contact Us Page at https://www.assistamerica.com/Contact-Us/Princeton.aspx. However, in the event of a data breach, Assist America will provide notice no later than 72 hours after said breach has been positively confirmed to the organizations/individuals whose data may have been affected.
7. Your Data Protection rights under GDPR and CCPA
7.1. GDPR
Applicability: Citizens of the EU Countries receiving direct consumer services from Assist America.
7.1.1. Rights
Every user is entitled to the following:
7.1.1.1. The right to access: You have the right to ask Assist America for copies of your personal Data.
7.1.1.2. The right to rectification: You have the right to request that Assist America correct any information you believe to be inaccurate or incomplete.
7.1.1.3. The right to erasure: You have the right to request that Assist America erase your personal Data. However, a request for erasure may be denied if your Data is being used in the following:
• To exercise the right of freedom of expression and information.
• To comply with a legal obligation.
7.1.1.4. The right to object to processing: You have the right to object to Assist America’s processing of your personal data under certain conditions.
7.1.1.5. The right to Data portability: You have the right to request that Assist America transfer the Data that we have collected to another organization, or directly to you, under certain circumstances.
7.1.2. Exercising your data protection rights
If you would like to exercise any of the aforementioned rights, please use the Contact Us Page at https://www.assistamerica.com/Contact-Us/Princeton.aspx. Assist America will respond to your request within one calendar month.
7.1.3. Complaints
If you wish to file a complaint, you can contact a data protection authority or the competent authority where you believe our collection, use and disclosure of your Personal Data is unlawful or non-compliant with applicable data protection law where applicable. We would, however, appreciate the chance to deal with your concerns before you approach the authority. In such an event, please contact us through the Contact Us Page at https://www.assistamerica.com/Contact-Us/Princeton.aspx.
7.2. CCPA
Applicability: Citizens of the State of California receiving direct consumer services from Assist America.
As such, in accordance with Section 1798.105 of the CCPA:
(d) A business or a service provider shall not be required to comply with a consumer’s request to delete the consumer’s personal information if it is necessary for the business or service provider to maintain the consumer’s personal information in order to:
(1) Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by the consumer, or reasonably anticipated within the context of a business’ ongoing business relationship with the consumer, or otherwise perform a contract between the business and the consumer.
Reference: California Consumer Privacy Act (CCPA)
Assist America’s use of Customer Data is consistent with the aforementioned sections.
8. Marketing
If you have agreed to receive marketing communications from Assist America, you may always opt out at a later date. You have the right at any time to stop Assist America from contacting you for marketing purposes. If you wish to stop receiving marketing materials, please visit https://www.assistamerica.com/Contact-Us/Princeton.aspx or adjust your notification preferences from the link within the email directly. To opt out of SMS notifications, reply “STOP” at any time.
9. Changes to this Policy
Assist America reserves the right to change this Privacy Policy. Material changes to this Privacy Policy will be communicated through the assistamerica.com website at least thirty (30) business days prior to the change taking effect.
10. Questions
Please contact us regarding any question about this Privacy Policy by phone or web form located at https://www.assistamerica.com/Contact-Us/Princeton.aspx.
DATA PRIVACY STATEMENT OF ASSIST AMERICA OF THE PHILIPPINES
Assist America of the Philippines, Inc. (AAPI) is committed to protecting the right to privacy of our members in accordance with the Philippines Data Privacy Act of 2012. The company shall exert measures to ensure protection of confidential information and shall follow strict disclosure procedure, record retention or disposal of information aligned with relevant legislation.
Assist America of the Philippines, Inc., does not sell, rent or share any personally-identifiable information to other entities.
Assist America of the Philippines., Inc. does not send any unsolicited e-mail ("spam").
Should you have any questions or you wish to report suspected data breach, you can email the Assist America Compliance team at aacompliance@assistamerica.com
ASSIST AMERICA ASIA LIMITED PRIVACY POLICY- THAILAND ONLY
Read the full policy here.